Returns and withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

The 14 days start on the day you, or someone you have named (other than the carrier), receive the goods. If your order arrives in several parcels, they start on the day the last parcel arrives.

Our honey and honey capsules are food in sealed jars. For reasons of health protection and hygiene, a jar whose seal you have broken after delivery cannot be returned, and the right of withdrawal does not apply to it. Unopened jars can always be returned within the 14 days.

A jar that arrives damaged, leaking or with a broken seal is a different matter: see Damaged or wrong items.

Tell us before the 14 days are over, with a clear statement that you want to withdraw. You can:

• with the Withdraw from contract here button on your order page. The link is in your confirmation email, or find your order with your email address. You then confirm, and we email you an acknowledgement with the date and time;
• email us at info@honey-z.com, with your order number;
• send a letter to Min-S BV, Doornstraat 39, 8200 Brugge, Belgium;
• use the model withdrawal form below. You don't have to use it.

It is enough that you send your message before the 14 days end. We confirm that we have received it by email, straight away.

Send the goods back to Min-S BV, Doornstraat 39, 8200 Brugge, Belgium, no later than 14 days after you told us you are withdrawing. You meet the deadline if you send them before it ends.

You pay the direct cost of returning the goods. Pack the jars well: glass breaks. You are only responsible for any loss in value caused by handling the goods more than needed to see what they are.

We refund everything you paid, including the standard delivery cost, within 14 days of the day you told us you are withdrawing. We use the same payment method you used, unless you explicitly agree to something else, and you pay no fees for the refund.

We may wait with the refund until we have received the goods back, or until you have shown that you sent them, whichever comes first.

If you return only part of an order, we refund those items. The delivery cost is refunded when you withdraw from the whole order.

As long as we haven't shipped your order, the same button refunds you in full straight away: there is nothing to send back. The link is in your confirmation email, or find your order with your email address.

If something arrives broken, leaking or not what you ordered, that is not a withdrawal: it is covered by the legal guarantee. Email us at info@honey-z.com with your order number and a photo. We replace or refund it and pay any return cost ourselves.

Only fill in and send this form if you want to withdraw from your purchase.